In October 2021, the Housing Ombudsman issued its “Spotlight on Damp and Mould” report, setting out the clear expectations social landlords must meet when dealing with complaints about damp in tenants’ homes.
Following the Grenfell Tower tragedy and the exposure of poor housing conditions by the media in some social housing properties, the Housing Ombudsman has adopted a more proactive approach to tenant complaints. In line with government direction and preparations for new legislation under the Social Housing White Paper, the Ombudsman is now working more closely with the Regulator for Social Housing. Notably, the Ombudsman reviewed high-profile cases highlighted by the media and found that none had been reported to them, reinforcing the need for improved complaint handling and reporting by landlords.
It is estimated that 10–50% of homes in the UK are affected by damp. Properties facing overcrowding, inadequate heating, poor ventilation, and insufficient insulation are at an even higher risk of damp and mould, which can significantly impact health and wellbeing.
At [Your Organisation Name], we are committed to ensuring our customers have warm, safe, and healthy homes. We recognise that parts of our housing stock are more susceptible to condensation and damp-related issues, and we are taking clear, targeted steps to address this.
A more purposeful, preventative approach to managing damp and mould will directly benefit our customers. Our action plan includes:
- Using better data to identify risk areas
- Improving reporting and detection of damp, mould, and condensation • Providing joined-up customer service with clear advice, guidance, and support • Implementing preventative technology systems to monitor and reduce risks
This Damp and Mould Policy has been developed to work alongside our Responsive Repairs and Voids Policies, ensuring a consistent and effective approach across our services.
By taking these steps, we aim to ensure all customers can live in homes that support their health and wellbeing now and into the future.
